Refund Policy

Last updated: May 23, 2026.

TL;DR: if you're not happy, email support@ultragpt.ai within 7 days of your purchase. We'll refund the unused portion of credit packs (if usage is under 20 %) and the unused days of subscription passes, in full, to the original payment method.

1. Scope

This policy applies to all paid purchases inside the UltraGPT bot, including:

One-time credit top-ups (Starter, Pack 10, custom amounts)
Subscription passes ("PRO 24h", "PRO Monthly")
Standalone feature unlocks (e.g. premium tarot reading, sticker-pack generation, comic strip)

It applies to payments made via:

Stripe (credit / debit card)
Telegram Stars
Cryptocurrency (via Cryptomus) — see special notes below

2. When you're eligible

Credit packs

You can request a pro-rata refund within 7 days of the original purchase if you've used less than 20 % of the purchased credits. We refund the unused balance at the original purchase rate.

Example. You buy a $10 pack and use $1.20 worth of credits in three days, then decide it's not for you. We refund $8.80 (the unused 88 %) to your original card.

Subscription passes

You can cancel an active "PRO 24h" or "PRO Monthly" pass at any time within its first 24 hours and receive a refund for the unused days, rounded up to the next full day.

Example. You buy "PRO Monthly" on the 1st and cancel on the 4th; you've used 3 days, so we refund 27 days' worth at the daily rate.

3. When refunds are NOT available

The purchase is older than 7 days (credit packs) or 24 hours (subscription cancellation), unless required by your local consumer-protection law (e.g. EU 14-day right of withdrawal — which we honour for unused subscription days).
Usage exceeds 20 % of a credit pack — at that point you've received the bulk of the value.
The account was terminated for violation of our Terms of Service.
Charge-back was already filed with your card issuer (in which case the issuer's process supersedes ours).

4. Cryptocurrency payments

Refunds on crypto purchases are returned to the same wallet that sent the funds, in the same currency (e.g. USDT to USDT), at the exchange rate at the time of the original purchase. Network fees on the refund leg are deducted from the refunded amount.

5. How to request a refund

Email support@ultragpt.ai from the address associated with your Telegram account (or include your Telegram @username in the message body).
Mention the approximate purchase date and amount. Order IDs are also available inside the bot via /balance.
We'll respond within 3 business days with a confirmation or, if needed, a clarifying question.
Approved refunds are processed within 5-10 business days; the time the funds take to appear in your account depends on your card issuer.

6. Defective service

If a generation feature fails to produce a usable result due to a technical error on our side — e.g. the bot returns an error and never delivers your image or video — the charge for that specific call is automatically reversed to your in-app balance, no questions asked. If you'd like a refund to the original payment method instead, just email us.

7. Disputed charges

Before filing a charge-back with your bank, please contact support@ultragpt.ai first — we can usually resolve disputes faster than the issuer can.

8. Changes to this policy

We may update this Refund Policy at any time. Material changes are announced in-bot at least 7 days before they take effect and apply only to purchases made after that date.

9. Contact

Refund questions: support@ultragpt.ai
General questions: @ultra_gpt_ai_bot (just send «/support» inside the bot).